What if?
Frequently asked questions
The basics
The Avia smartlock comes complete with:
1 x Avia secure smart lock
4 x AA lithium batteries
1 x Smart fob
1 x Quick start guide
Your Avia smartlock comes with a two year world wide warranty.
The lock is designed to be ‘housed’ inside the external door and so has no need to be weatherproofed. However, it has an IP54 rating which protects against liquid spray and solid objects.
The lock is designed to be as secure as possible and is only suitable to be ‘housed’ internally on an external door. The lock is not weatherproof and should not be used outside (garden gates etc).
We supply you with a new high security cylinder which must be used with the Avia lock. Once you have fitted it, you can use a key (3 keys provided) in the normal way.
Installation
You only need a flat head screw driver and a Phillips headed screw driver. It really is a simple as that.
We provide a simple installation guide and also have a ‘how to install video’.
Functionality
A sim card is not required if your device is connected to WiFi, only if you wish to operate your lock outside of WiFi range.
The locks serial number is located on the back of the safety instruction booklet and begins with the letters S/N and is 16 characters. You can also find it on the back plate of the lock.
Avia only works with iOS.
Yes, and your traditional physical key can also be used as an emergency back up system too.
The Apple Watch can be used with the Avia secure smart lock via the Apple HomeKit app. You’ll need your iPhone (the ‘parent’) to pair with the lock. Fobs, other iPhones and Apple Watches etc. can become users (referred to as ‘children’).
Security
The Avia secure smart lock was the first smart lock to be tested accredited by Sold Secure which is administered by the Mater Locksmiths Association. Avia was the first smart lock to gain the prestigious the BSI Internet of things Verified – Residential IoT accreditation. Avia was the first smart lock in the world to be accredited with the European TS 103 645 consumer IoT security technical specification by the European Standard Telecommunications Institute (ETSI). Avia was the first ever some lock for lever operated multipoint locking doors to be be approved by Apple HomeKit. Avia was successfully tested and accredited in reference to the UK Accreditation service building regulations and achieved PAS 24:2016 The euro cylinder that the Avia secure smart lock uses has achieved Secured by Design accreditation and Sold secure diamond status.
iOS provides tools to help you locate your phone and if need be disable it. If your phone cannot be located, you’ll need to contact your network provider to organise a replacement and regain access to your phone number. In addition, simply log into your icloud account (www.icloud.com) and select ‘find my iPhone’.
You will also still be able to access your property by using your fob, keypad (via Bluetooth®) or original key.
You can also deactivate Avia if needed.
iOS provides tools to help you locate your phone and if need be disable it. If your phone cannot be located, you’ll need to contact your network provider to organise a replacement and regain access to your phone number. In addition, simply log into your icloud account (www.icloud.com) and select ‘find my iPhone’.
You will also still be able to access your property by using your fob, keypad or original key.
The Avia secure smart lock allows you to issue digital keys to any number of visitors on a temporary or permanent basis. The Avia app allows you total control over access and also has a complete audit trail allowing you to track all lock activity.
Yes, you can receive notifications about lock activity on your phone, even when the traditional physical key is used.
Day to day
There is a low battery life warning on the app, In addition the lock will give an audible low battery life warning.
No. The lock only works with non rechargeable lithium batteries.
The lock still allows you to use your existing traditional manual key to gain entry.
The Avia secure smart lock is 100% battery operated and you can always communicate with the lock via Bluetooth® and the traditional key.
The Avia secure smart lock comes complete with a three star euro cylinder – which is the most secure cylinder available. It should not affect your home insurance however, we would advise you to check with your home insurance company.
